International Highlife® Warranty
Highlife® Collection Warranty Offerings
Watkins Manufacturing Corporation (“Watkins”) warrants to the original consumer purchaser (“you”) the following about your new Highlife® Collection Hot Spring® spa, when purchased from an authorized dealer/service provider (“dealer”).
7 Year Shell Surface Warranty
Watkins warrants the acrylic surface material of the HIGHLIFE Collection HOT SPRING portable spa to be free from defects in materials and workmanship for seven years. Additionally, the acrylic surface material is structurally warranted not to leak for a period of seven years. The acrylic surface material is non-permeable and will not absorb odors, bacteria or pollutants.
5 Year No Leak Plumbing Warranty
Watkins warrants the HOT SPRING spa against leaks caused by defects in manufacturing and workmanship for five years. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, drains, hoses, and all bonded parts.
5 Year No Leak Component Warranty
Watkins warrants the electrical components, pumps, jets including the Moto-Massage® jets, air valves, levers, bezels and other HOT SPRING spa components against defects in materials and workmanship for five years. Some parts, most of which can be changed out without the use of tools, such as filter cartridges, filter lid, spa pillows and cover locks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery. Spa covers and other spa accessories are specifically excluded from this warranty, although they may be covered by other warranties. Please check with your HOT SPRING dealer for details.
5 Year No-Fault® Heater Warranty
Watkins unconditionally warrants the NO-FAULT heater to be free from defects in materials and workmanship for five years. This warranty defines unconditional, with the exclusion of commercial or industrial use, and improper installation, as warranty coverage provided that the component has failed to operate properly within the spa’s system.
5 Year Cabinet Warranty
Watkins warrants the cabinet material to be free from defects in materials and workmanship for five years. This warranty specifically covers the cabinet’s structural integrity (exclusive of surface stain), including the material and assembly.
The cosmetic finish is warranted to be free from defects in materials and workmanship at the time of initial delivery. Fading and weathering of the surface will occur naturally over time, and are not defects. To restore the appearance of the cabinet, refer to the spa Owner’s Manual for proper care and maintenance instructions.
2 Year Light Assembly Warranty
Watkins warrants the factory-installed light assembly, which includes underwater and bar top lighting, to be free from defects in materials and workmanship for two years.
1 Year Wireless Remote Control Battery Warranty
Watkins warrants the battery in the wireless remote control panel against defects in material and workmanship for one year. For replacement of the battery refer to the spa Owner’s Manual for proper care and installation directions.
The following applies to all of the warranties listed above:
Extent of Warranty
This warranty extends only to the original consumer purchaser of the HOT SPRING spa when purchased and originally installed within the country of purchase. This warranty begins on your delivery date of the spa, but in no event later than one year from the date of purchase. This warranty terminates upon any transfer of ownership, or if the spa is installed or relocated outside the country of purchase by the original consumer purchaser prior to the expiration of the warranty period.
To make a claim under this warranty, contact your dealer. In the event you are unable to obtain service from the dealer, please contact Watkins Manufacturing Corporation, at 1280 Park Center Drive, Vista, California, 92081, Attn: Customer Service Department (800) 999-4688 or +1 760 598 6464 for customers outside of the US or via e-mail,
Watkins or its Authorized Service Agent will repair any defects covered by this warranty. Except as described herein, you will not be charged for parts, labor or the freight costs for parts necessary to repair the spa for defects covered by this warranty. In some cases, the servicing dealer may charge you a reasonable repairperson travel/service charge that is not covered by this warranty. Please contact the dealer for information regarding any such charges.
Except as described above, this warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration without Watkins’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by Watkins, failure to follow Watkins’ Pre-Delivery Instructions or Owner’s Manual, or repairs made or attempted by anyone other than an authorized representative of Watkins. Alteration includes, but is not limited to, any component or plumbing change, or electrical conversion. Visit www.hotspring.com or contact your dealer for a list of manufacturer approved accessories.
TO THE EXTENT PERMITTED BY LAW, WATKINS SHALL NOT BE LIABLE FOR LOSS OF USE OF THE SPA OR OTHER INCIDENTAL OR CONSEQUENTIAL COSTS, EXPENSES, OR DAMAGES, INCLUDING BUT NOT LIMITED TO THE REMOVAL OF ANY DECK OR CUSTOM FIXTURE OR ANY COST TO REMOVE OR REINSTALL THE SPA, IF NEEDED. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY STATED ABOVE. Some states and countries do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state or country to country.
©2018 Watkins Manufacturing Corporation